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Urban Delivery:
Urban delivery charge is $22.99 including GST. Orders over $575 including GST to a non-rural address are freight free.
Rural Charges:
Rural delivery charges are as follow:
Orders under $575: $43.50 inc. GST
Orders over $575: $88.50 inc. GST
Orders over $1150: $144.50 inc. GST
Orders over $2300: $199.50 inc GST
(Please note delivery charges on our old website were shown exclusive of GST.)
Orders to a rural address incur this because we get charged a base fee plus extra charges to deliver to a rural address by our freight providers. Please note, our rural charges to customers are only a percentage of the actual freight cost.
Rural Deliveries
To check to see if your address is considered rural, click here. We suggest you do this before placing order.
Please note that if your address is more than a 20km round trip from the destination town, there will likely be additional charges on top of the above rural charges.
For any rural deliveries, please allow an EXTRA 2-5 days to your given address as our transport partners deliver to the rural agents and it is delivered by them.
Want to avoid rural delivery fees?
You can have your order sent to one of our pickup locations across New Zealand (urban delivery fees apply). Simply choose a location and enter it as your shipping address at checkout.
A delivery surcharge is added at cart for any items that are bulky or long. This will be noted on the applicable product page on the website so you can see when you are ordering. If you wish to avoid these freight costs, you can collect from our Christchurch or Auckland branches or we are happy for our customers to arrange their own freight and apply any paperwork required.
Long Freight surcharge: $23.00 inc. GST
Bulky surcharge: $34.50 inc. GST
If you order a bulky and a long item, only 1x Bulky surcharge will be added.
Please note that if you place a large order on the website and you are in a rural area, you will require unloading equipment such as a forklift. If you do not have this available, please advise us and we will be happy to organise a Hiab, however, this will incur additional fees.
NZ Other Islands include: Waiheke, Great Barrier, and Stewart Island. For any others, please enquire.
Stewart & Waiheke Islands orders under $575: $97.75 inc.GST
Stewart & Waiheke Islands order overs $575: $184 inc.GST
Stewart & Waiheke Islands orders over $1150: $316.25 inc.GST
Please note, for outer island deliveries we can also send to the freight company of your choice in NZ who will be onforwarding this to the island, complete with your onforwarding paperwork, for ease of delivery for you.
If you are rural and you wish to collect from a depot, all transport orders can be collected from a depot.
Yes, you can return your order within 4 weeks for a credit or a refund providing it is still in its original packaging. Please note for any biodegradable products, we will not accept anything that has started the degrading process.
Any orders that the customer wishes to return after 4 weeks will be subjected to a 25% restocking fee and will need to arrange the return of the product themselves.
We do not accept return of custom orders or any products that have been manufactured or ordered especially for a job or project.
Yes, you can collect from our South Island branch in 491 Waterloo Road, Islington, Christchurch or from our North Island branch in 126 Captain Springs Road, Onehunga, Auckland. We also have a office location only in Kamo, Whangarei.
If you wish to cancel or change your online order, feel free to email us within 12 hours of placing your order. If beyond that, please call us just in case we need to stop your shipment. If you have received your order and wish to return it, we reserve the right to charge a re-stocking or return freight fee.
We ship nationwide! We also ship to Stewart Island, Waiheke Island and Great Barrier Island. If you wish to send internationally or to Australia, we can ship to a shipping company for you to organise the freight from there. We can ship to the Chatham Islands but this will incur the full charge.
View all our pricing and details on freight on our Shipping Information page.
Yes, we do charge for any items that are heavy, bulky or long because of the larger costs incurred by our freight partner. If you wish to avoid these costs you can collect from one of our depots or arrange your own freight.
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