Pickup Locations

Yes, you can return your order within 4 weeks for a credit or a refund providing it is still in its original packaging and you arrange the return. Please note for any biodegradable products, we will not accept anything that has started the degrading process. 

Any orders that the customer wishes to return after 4 weeks will be subjected to a 25% restocking fee and will need to arrange the return of the product themselves. 

We do not accept return of custom orders or any products that have been manufactured or ordered especially for a job or project.

Yes, you can collect from our South Island branch in 491 Waterloo Road, Islington, Christchurch or from our North Island branch in 126 Captain Springs Road, Onehunga, Auckland. We also have a office location only in Kamo, Whangarei. 

If you wish to cancel or change your online order, please email us within 4 hours of placing your order. For orders placed outside our normal business hours, the 4-hour period will begin from when we reopen on the next business day. If more than 4 hours have passed, please call us as soon as possible in case we need to stop your shipment. If you have already received your order and wish to return it, we reserve the right to charge a restocking and/or return freight fee.

We ship nationwide! We also ship to Stewart Island, Waiheke Island and Great Barrier Island. If you wish to send internationally or to Australia, we can ship to a shipping company for you to organise the freight from there. We can ship to the Chatham Islands but this will incur the full charge.

View all our pricing and details on freight on our Shipping Information page.

Yes, we do charge for any items that are heavy, bulky or long because of the larger costs incurred by our freight partner. If you wish to avoid these costs you can collect from one of our depots or arrange your own freight.